All orders ship from our New York warehouse located at,
101-08 97th Ave, Queens, NY 11416
We process most orders within 48 hours after they’re placed. However, during peak holiday times such as Valentine’s Day, Easter, Halloween, and Christmas, additional handling times may occur due to increased order volume. Wholesale orders may require additional processing time due to size.
All orders are processed on business days, which are defined as Monday through Friday. Transit times are also based on business days. We do not process or ship orders on weekends, and our shipping partners do not deliver on weekends or holidays.
During the summer months, and off-season warm weather, we will not ship orders containing chocolate on Thursdays or Fridays to avoid melting.
What shipping options are available?
We try to offer our customers the most efficient and affordable shipping options to get their orders delivered to their door.
Business days are defined as Monday – Friday. We do not ship orders on weekends. While we strive to have all orders shipped within 48 hours (excluding orders placed on weekends), during peak holiday times such as Valentine’s Day, Easter, Halloween, and Christmas, additional handling time may be required.
For certain wholesale orders, we may use an LTL freight carrier due to order size.
*For Saturday delivery, please contact us at +1 718 848 2600. Additional charges for Saturday delivery will apply.
Do you ship to APO/FPO addresses?
We love our armed services and they love our candy, so the answer is yes! All orders going to APO/FPO addresses are shipped via the United States Postal Service. Choose the appropriate military shipping option at the checkout and we’ll take care of the rest. By the way, thank you for your service to our great country!
Do you ship internationally?
We have partnered with UPS and USPS to offer international package delivery services. Be advised that customers are responsible for all duties and taxes associated with the order at the time of delivery and these will be collected by the shipping company.
Do you offer free shipping?
Remember the old saying, “There’s no such thing as a free lunch?” Well, there’s no such thing as free shipping either. While other websites may offer free shipping, it’s not really free. It’s built into the cost of the product, and to be honest, that’s not fair.
At Big and Cheap Wholesale, we pride ourselves on having the lowest prices on all your favorite candy and we charge exactly what UPS charges us to ship that order directly to you, and never tack on surcharges or handling fees. We don’t inflate our item cost just to say we offer free shipping – it’s what sets us apart from our competitors and allows us to be transparent with our customers on what the real cost of shipping is.
So go ahead, compare our prices with those “free shipping” offers from our competitors… we’ll welcome your order!
What do I do if my order arrived damaged or something is missing?
First thing, don’t fret! Second, let us know right away. In the unfortunate event your order arrives damaged give us a call at +1 718 848 2600. One of our customer service representatives will take some information that is necessary for us to file a damage claim, in addition to asking you to take photos of the package and the damaged items. We will then file a damage claim with the shipping carrier. You will be notified, after the claim was processed, as to whether we will issue a refund or reship your order.
Please note: all damage claims must be submitted within 24 hours of delivery.
All claims of order shortage must be reported within 48 hours of package being delivered. You must contact us within that timeframe so we can review the pulling and packing videos and report our findings. Any shortage claims not made within 48 hours is a void claim.
Where’s my order? It hasn’t arrived yet!
Oh no! First thing, check your email for the confirmation you received once your order shipped. You will find it contains a tracking number that you can use to track your package. You’ll be able to track the progress of your order from the time it left our warehouse until it’s out for delivery by your friendly UPS delivery person.
If your tracking number shows your package was delivered, but you didn’t receive it, check with your neighbors, or if you live in an apartment, check your building office. If you still can’t find your package, please call us at +1 718 848 2600 so we can have a trace put on your package.
If you did not receive an email from us with a tracking number, check your spam folder or contact us at +1 718 848 2600 and we’ll be glad to help.
Should I order chocolate and gummy candy during the hot summer?
Simply put… no! Chocolate, gummies, meltable candy, and warm temperatures just don’t go well together and to be honest with you, we don’t want you to order these types of sweets during these months.
Any candy you order is subject to melting, and even more so in the summer. While our huge candy warehouse is climate-controlled, delivery trucks are not. Neither is the porch the delivery driver is going to leave your order on a hot July afternoon.
We do offer ice packs that can help keep your order cool, but these are still subject to heat and are not guaranteed to keep your candy from melting.
If you think it’s hot enough that your candy will arrive melted, chances are it will! We do not offer refunds or credit for any candy that arrives melted. So, order wisely.
